Terms of service
General conditions of use and sale of the Polma site
I. General conditions of use
Article 1. Legal information
Under article 6 of law n ° 2004-575 of June 21, 2004 for confidence in the digital economy, it is specified in this article the identity of the various stakeholders in the context of its realization and its follow-up .
The www.polma.fr site is produced by Julien Laumonerie on the platform Shopify.
The Polma site is published by:
VVK SARL, whose head office is located at the following address: 63 boulevard de la Plage 33950 Lège Cap-Ferret, and registered in the RCS of 400694998.
Polma
0666686471
contact@polma.fr
52 Notre Dame Street
33000 Bordeaux
The Polma site is hosted by:
Ionos 1 & 1, whose headquarters are located at the following address:
7 Place de la Gare, 57201 Sarreguemines Telephone number: ________
Article 2. Presentation of the site
The purpose of the Polma site:
Online sale of artistic textiles
Article 3. Contact
For any questions or requests for information concerning the site, or any reporting of illicit content or activities, the user can contact the publisher
The following e-mail address: contact@polma.fr or send a registered letter with acknowledgment of receipt to: Polma /52 rue Notre Dame 33000 Bordeaux
Article 4. Acceptance of conditions of use
Access and use of the site are subject to acceptance and compliance with these general conditions of use.
The publisher reserves the right to modify, at any time and without notice, the site and services as well as these CGUs, in particular to adapt to the developments of the site by the provision of new features or the deletion or the modification of existing features.
The user is therefore advised to refer before any navigation to the latest version of the CGU, accessible at any time on the site. In the event of disagreement with the CGU, no use of the site can be carried out by the user.
Article 5. Access and navigation
The publisher implements the technical solutions at its disposal to allow access to the site 24 hours a day, 7 days a week. It may nevertheless at any time suspend, limit or interrupt access to the site or certain pages of This in order to carry out updates, changes in its content or any other action deemed necessary for the proper functioning of the site.
These CGUs apply, as necessary, to any declination or extension of the site on existing social and/or community networks.
Article 6. Site management
For the right management of the site, the publisher can at any time: at any time:
Suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a determined category of internet user;
Remove any information that can disrupt its functioning or entrants to national or international laws, or with the rules of the Netiquette;
Suspend the site in order to make updates.
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Article 7. Services reserved for registered users
1. Registration
Access to certain services and in particular to all paid services is conditioned by the registration of the user.
Registration and access to site services are reserved exclusively for capable natural persons, having completed and validated the registration form available online on the Polma site, as well as these general conditions of use.
When registering, the user undertakes to provide exact, sincere and up -to -date information on his person and their civil status. The user must also proceed with a regular verification of data concerning him in order to maintain their accuracy.
The user must therefore provide a valid e-mail address, on which the site will send him a confirmation of his registration for his services. An email address cannot be used several times to register for services.
Any communication carried out by Polma and its partners is therefore deemed to have been received and read by the user. The latter therefore undertakes to regularly consult the messages received on this email address and to respond within a reasonable time if necessary.
Only one registration for site services is admitted by natural person.
The user is awarded an identifier allowing him to access a space whose access is reserved for him (hereinafter "Personal Space"), in addition to the entry of his password.
The identifier and password can be changed online by the user in their personal space. The password is personal and confidential, the user thus undertakes not to communicate it to third parties.
Polma reserves in any event reserves the possibility of refusing a request for registration for services in the event of non-compliance by the user of the provisions of these general conditions of use.
2. unsubscribe
The regularly registered user may at any time request their unsubscription
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By going to the page dedicated to his personal space. Any unsubscription of the site will be effective after the user has completed the form provided for this purpose, within the following period: 10 working days.
3. Deletion of personal space at the initiative of the site editor
It is brought to the attention of the user that the publisher reserves the right to delete the personal space of any user who would violate these conditions of use and sale, and more particularly in the following cases:
If the user makes illegal use of the site;
If the user, when creating his personal space, voluntarily transmits erroneous information to the site;
If the user has not been active in their personal space for at least a year.
In the event that the publisher decides to delete the personal space of the user for one of these reasons, it cannot constitute damage to the user whose account has been deleted.
This deletion cannot constitute a renunciation of the legal proceedings that the publisher could undertake with regard to the user having contravened these rules.
Article 8. Responsibilities
The publisher is only responsible for the content he himself published. The publisher is not responsible:
In the event of technical, IT issues or failures or compatibility of the site with any hardware or software;
Direct or indirect, material or immaterial, predictable or unpredictable damage resulting from the use or difficulties in using the Site or its services;
Intrinsic characteristics of the Internet, in particular those relating to the lack of reliability and the lack of securing of information circulating;
Illicit content or activities using his site, without having become aware of it within the meaning of law n ° 2004-575 of June 21, 2004 for the
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Confidence in the digital economy and law n ° 2004-801 of August 6, 2004
relating to the protection of natural persons with regard to processing of personal data.
In addition, the site cannot guarantee the accuracy, completeness, and news of the information disseminated there.
The user is responsible:
Protection of its equipment and data;
Of the use he has of the site or its services;
If he does not respect the letter or the spirit of the present CGU.
Article 9. Hypertext links
The site may contain hypertext links pointing to other websites on which Polma does not exercise control. Despite the prior and regular checks carried out by the publisher, the latter declines all responsibility for the contents that can be found on these sites.
The publisher authorizes the establishment of hypertext links to any page or document of its site provided that the implementation of these links is not carried out for commercial or advertising purposes.
In addition, the prior information of the site editor is necessary before any hypertext link.
This authorization is excluded from this authorization, the sites disseminating information of an illicit, violent, controversial, pornographic, xenophobic or which can harm the sensitivity of the greatest number.
Finally, Polma reserves the right to have a hypertext link to its site deleted at any time, if the site considers it not in accordance with its editorial policy.
Article 10: Confidentiality
In addition to these general conditions, the site has a privacy policy that describes the way in which personal data is processed when the user goes to the site, as well as the way in which cookies are used.
By browsing the site, the user declares that he also read the
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aforementioned confidentiality policy.
Article 11. Intellectual property
The structuring of the site but also the texts, graphics, images, photographs, sounds, videos and computer applications that make it up are the property of the publisher and are protected as such by the laws in force under intellectual property.
Any representation, reproduction, adaptation or partial or total exploitation of the content, registered trademarks and services offered by the site, by any process whatsoever, without the prior, express and written authorization of the publisher, is strictly prohibited and would be likely to constitute an infringement within the meaning of articles L. 335-2 and following of the Intellectual Property Code. And this, with the exception of the elements expressly designated as free of rights on the site.
Access to the site is not worth recognition of a right and, in general, does not confer any intellectual property rights relating to an element of the site, which remain the exclusive property of the publisher.
The user is prohibited from introducing data on the site which would modify or which would be likely to modify its content or appearance.
Article 12. Applicable law and competent jurisdiction
These general conditions of use are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of competence in force.
The Polma site wishes you excellent navigation!
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II. General Conditions of Sale Preambele
The site is published by the seller, VVK SARL, whose head office is located at the following address: 63 boulevard de la Plage 33950 Lège Cap-Ferret, and registered in the RCS of 400694998.
The seller is not subject to VAT under article Article 293 B of the CGI.
The following provisions are to define the general conditions of sale on the Polma site
These general conditions of sale (hereinafter "CGV") define the contractual rights and obligations of the seller and his client in the context of a distance sale and electronic means of goods and products.
The GTCs rule exclusively the relationship between the seller and the customer.
The GTCs express all the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.
In case of doubt about one of the conditions of sale, the uses in force in the distance selling sector by companies whose head office is in France and the consumer code apply.
The seller reserves the right to punctually modify the GTC. The changes will be applicable as soon as they are posted.
Article 1. Catalog or online store
Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having a contractual value.
The products are described and presented with the greatest accuracy possible. However, in the event of errors or omissions in the presentation, the seller's responsibility cannot be engaged in this way.
The products are offered within the limits of available stocks.
The prices and taxes relating to the sale of products are specified in the catalog or the online store.
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Article 2. Price
The seller reserves the right to modify its prices at any time by publishing them online.
Only the prices in force indicated at the time of the order will be applied, subject to the availability of the products on this date.
The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account the delivery costs, which are invoiced in addition. The delivery costs are indicated before validation of the order by the customer.
Prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically reflected in the price of catalog products or online store. If one or more taxes or contributions, especially environmental, were to be created or modified, upwards as down, this change may be reflected in the sale price of products.
The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form.
Payment of the entire price must be made when ordering.
Article 3. Online command
The customer has the possibility of filling out an online order form, using an electronic form. By filling out the electronic form, the customer accepts the price and description of the products.
The customer must accept by clicking at the place indicated, these general conditions of sale, so that his order is validated.
The customer must give an email address and a valid delivery address and recognizes by these general conditions of sale that any exchange with the seller may intervene by means of this address.
The customer must also choose the delivery method and validate the payment method.
The Seller reserves the right to block the customer's order in the event of payment defect, erroneous address or any other problem on the customer's account until solving the problem.
Article 4. Confirmation and payment of the order
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This is an order with payment obligation, which means that placing the order implies a customer settlement.
1. Payment
The Customer makes the payment at the time of the final validation of the order by specifying his bank card number.
The Customer guarantees to the Seller that he has the authorizations necessary to use this payment method and acknowledges that the information given for this purpose is worth proof of his consent to the sale as to the exigibility of the sums due for the order.
In the event of challenge or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), anyone can dispute within 70 days from the date of the operation by transmitting a Complaint according to the following terms, so that the seller takes charge of the costs of the sale and restores the disputed sum:
By e-mail at the following address: polmafr@gmail.com
Any dispute not carried out in the rules defined above and within the time limits cannot be taken into account and will release the seller from any responsibility.
The seller has set up a procedure for verifying orders and means of payment intended to guarantee it reasonably against any fraudulent use of a payment method, including by asking the customer of identification data.
In the event of refusal of authorization to pay by bank card on the part of accredited organizations or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who would not have fully or partially set a previous order or with which a payment dispute would be in progress.
2. Confirmation
Upon receipt of the validation of the purchase and payment by the Customer, the seller transmits to the latter, on the email address he specified, confirmation of the reception of the order form and a copy of the contract to be printed.
The seller is required to send an invoice to the customer when delivery.
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The Customer can request the sending of the invoice to another address than that of delivery by sending a request to customer service (see contact details below) before delivery.
In the event of unavailability of a product, the seller will keep the customer informed by email as soon as possible in order to cancel the order of this product and reimburse the related price, the rest of the order remaining firm and final.
The customer can always assert his right of withdrawal within 14 days from the moment when information concerning the unavailability of the product was sent to him.
For any questions relating to the monitoring of an order, the customer may contact customer service to the following contact details:
By e-mail: polmafr@gmail.com
By mail: at 63 boulevard de la Plage 33950 Cap Ferret
Article 5. Electronic signature
In accordance with the provisions of law n ° 2000-230 of March 13, 2000, online supply of the buyer's bank card number and the final validation of the order are proof of the customer's agreement, of the exigibility of Sums due for the order form, signature and express acceptance of all operations carried out.
Article 6. Proof of the transaction
Communications, orders and payments between the customer and the seller may be proven thanks to computerized registers, kept in the seller's computer systems under reasonable security conditions. Orders and invoices are archived on a reliable and lasting support considered, in particular, as a means of evidence.
ARTICLE 7. Payment method
All the payment methods made available to the customer are listed on the seller's website. The Customer guarantees the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when placing an order.
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Article 8. Delivery
Delivery is made only after confirmation of payment by the seller's banking organization.
The products are delivered to the address indicated by the customer on the online form worth ordering, the customer having to ensure his accuracy.
Any package returned to the seller because of an erroneous or incomplete delivery address will be re -expressed at the customer's expense.
Except in case of force majeure, delivery comes, according to the mode chosen by the customer, within the following deadlines:
Standard delivery 5-7 working days
1. Delivery of delivery and denunciation
In the event of late delivery, the seller will inform the Customer, who can denounce the contract and request to be reimbursed within 14 days from this denunciation.
The total reimbursement of the product and delivery costs, or re -exposition if necessary, is then carried out.
This denunciation of the contract must be sent according to the following terms:
By e-mail: polmafr@gmail.com
By mail: at 63 boulevard de la Plage 33950 Cap Ferret
Any denunciation not carried out in the rules defined above and within the time limits cannot be taken into account and will release the seller from any responsibility vis-à-vis the customer.
2. Order verification
If at the time of delivery, the original packaging is damaged, torn, open, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reserve on the delivery slip.
The customer must indicate on the delivery slip, and in handwritten form, any anomaly concerning delivery.
Product verification is considered to be carried out as soon as the customer, or
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One person authorized by him signed the delivery slip.
The customer must, if necessary, inform the seller of his reservations according to the following terms:
By e-mail: polmafr@gmail.com
By mail: at 63 boulevard de la Plage 33950 Cap Ferret
Any reserve not made in the rules defined above and within the time limits cannot be taken into account and will identify the seller from any responsibility vis-à-vis the customer.
Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and will communicate it by email to the customer.
3. Delivery error
In the event of an error of delivery and/or non-compliance of the products in relation to the indications appearing on the order form, the customer makes his complaint with the seller the same day of delivery or at the latest the first working day following the delivery.
The complaint may be made according to the following terms:
By e-mail: polmafr@gmail.com
By mail: at 63 boulevard de la Plage 33950 Cap Ferret
Any complaint not made in the rules defined above and within the time limits may not be taken into account and will release the seller from any responsibility vis-à-vis the customer.
4. Return of order
The product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging, depending on the following terms:
Product returned by mail within 30 days from the date of delivery of the order, at the following address: Customer Service
63 Boulevard de la Plage 33950
Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any responsibility vis-à-vis the customer.
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Any product to exchange or reimburse must be returned to the seller as a whole and in its original packaging. The return costs are the responsibility of the customer.
Article 9. Product guarantees
The seller guarantees the compliance of the products to the contract.
The Customer may make a request under the legal guarantee of compliance, in accordance with the provisions of articles L. 211-4 of the Consumer Code, or under the guarantee of the defects of articles 1641 and following of the Civil Code.
It is indicated to the Customer that the seller is not the producer of all the products presented within the meaning of law n ° 98-389 of May 19, 1998 relating to responsibility for defective products.
1. Compliance guarantee
The Customer has a period of 2 years from the delivery of the product to implement the legal guarantee of compliance.
As such, he can choose between the repair or replacement of the property, under the conditions provided for in article L. 211-9 of the Consumer Code.
The Customer is not required to provide proof of the existence of a lack of conformity, within 6 months (24 months from March 18, 2016, except for second -hand goods) depending on the date of issuance of product.
2. Vice guarantee
The Customer, if he implements the guarantee of the defects provided for in articles 1641 and following of the Civil Code, may choose between the resolution of the sale or a reduction in the price, and this in accordance with article 1644 of the Civil Code.
3. Commercial warranty
The seller offers the customer a commercial guarantee covering the compliance of the products and ensuring in the event of non-compliance with the reimbursement of the purchase price, replacement or repair of the product, for the following duration: six months.
This guarantee does not cover the defects caused due to abnormal or faulty use or resulting from a cause foreign to the intrinsic qualities of
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products.
This guarantee is not exclusive of the application of the guarantees provided for in 9.1 and 9.2.
ARTICLE 10. Products unavailability and reimbursement
In the event of unavailability of a ordered product, the customer will be informed by email.
The Customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums by him paid within 30 days at the latest of their payment, or to the exchange of the product.
Article 11. Right of withdrawal
The customer can assert his right of withdrawal and return of the product within 14 working days of delivery.
The customer will argue his right of withdrawal by contacting customer service:
By e-mail: polmafr@gmail.com
By mail : 2 place Puy Paulin,Bordeaux 33000
After having communicated his decision to retract, the customer then has 14 days to return or return the goods.
Any withdrawal or return not made in the rules defined above and within the time limits may not be taken into account and will release the seller from any responsibility vis-à-vis the customer.
The Customer may request the exchange or reimbursement of the returned product, without penalty, with the exception of the return costs which remain at his expense.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original state, in particular with complete, intact and sales of sale.
Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be reimbursed, in particular but not exclusively, the products referred to in article L. 121-21-8 of the consumer code code to know :
any tailor-made product;
any product cannot by nature be re -expressed; any perishable product;
any video product;
Any press product ...
The seller must reimburse the Customer to all the sums paid, including delivery costs, within 14 days of the recovery of goods or the transmission of proof of the shipment of these goods.
Article 12. force majeure
The parties will be exempt from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the Civil Code, would prevent their execution. The obligations of the parties will be suspended.
The part which invokes such a circumstance, will have to notify the other party immediately, to its occurrence and its disappearance.
Are considered as force majeure all irresistible and unpredictable facts or circumstances, inevitable and which cannot be prevented by the latter, despite all the reasonably possible efforts, defined as such by French jurisprudence and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the stop of telecommunications networks.
If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured part.
Article 13. Partial nullity
If one or more stipulations of these general conditions of sale were to be declared zero by application of the law, a settlement or a final decision of a French jurisdiction, the other stipulations will keep all their strength and their scope.
Article 14. Applicable law and competent jurisdiction
The seller is installed in France in a stable and lasting way to effectively exercise his activity, whatever, in the case of a legal person, the place of establishment of his head office.
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Also, these GTC are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention.
In the event of a dispute or complaint, the customer will primarily address the seller to obtain an amicable solution.
In the absence of an amicable agreement, the Customer, if he contracts as a consumer, may initiate proceedings before the jurisdiction of his choice and if he contracts as a professional, may initiate proceedings before the court of the seat of the siege socialist's social.